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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,518 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      5.0
      Aug 12, 2019

      Has it's bumps & bruises, but doesn't get much better!

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is competitive to market average. Team member travel benefits are amazing! Health, Dental, & Vision all offered are are good offerings. 401k with match is available (and much appreciated!). One thing I love most though is the concept of "Thrive @ Hilton". It's a program that allows team members to do whatever it is that would help them to truly thrive and enjoy work. For example, I take an hour everyday to leave the office (whether for lunch, working out, etc.)--as long as I communicate it with my boss and don't miss high priority meetings, it's approved and allowed by the company. How will you thrive at Hilton?

      Cons

      Going through a transformation period and there are a lot of bumps and bruises gained on this journey. Often times senior leadership seems to be detached from the realities of what's going on, but that recent changes have been made and are evident! That being said, there's still a group of middle management that refuses to deviate from the "old way" of thinking--I believe these individuals are impeding our ability to win and win fast. Also, things are very silo'd within this organization--you will waste significant time just trying to get in touch with the right people who can impart change. Teams are grossly unbalanced--there is not much strategy around personnel and some teams have large number of resources while others have little to none.

      avatar
      Hilton Response
      6y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
      3.0
      Apr 25, 2018

      Don’t know which way is up

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee benefits like hotel stays at a reduced cost

      Cons

      Employee benefits when you could find them

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      3.0
      Mar 18, 2018

      Housekeeper

      Housekeeper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay. You get to meet a lot of people and it’s stable job. The food is good for employees when they take breaks.

      Cons

      Poor management, favoritism and everybody looks out for themselves even though they talk about teamwork. They ask for help it’s ok but when you really need help they’re nowhere to be found and say they can’t help you so you’re there after hours picking up rooms others have dropped before their shift ended.

      avatar
      Hilton Response
      8y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
      Viewing 121 - 123 of 11,518 Reviews
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      Glassdoor has 13,618 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.