Hilton reviews

3.9

75% would recommend to a friend

(11,497 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,497 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

11K reviews
2.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

There is a good chance to advance because managers are running away! 401k.

Cons

Turnover. Talents fly away to competence. Poor management quality since Blackstone take over. Sad HR management. Not a place to feel proud to work for it anymore. Workforce reduction so severe that there is no even a chance to take time off for management or employees but property is doing the number$!

2.0
Jun 11, 2008

Hilton IT - The Real Scoop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility - most managers will allow you to take time off, no problem, for doctors appointments, etc. After 5 years, you get 3 weeks vacation. After 10 years you get 4 weeks vacation. Loose lips. There is so much gossip that nothing is secret, so you will hear but not directly. Blackstone is cutting some of the dead weight. Since December, they have cut people who needed to go. All employees are on a first-name basis regardless of position. Loose Business Casual. Jeans on Friday.

Cons

Only 6 sick days and you can't accrue them. Come on, you get sick one good time, and they're gone! TOP HEAVY! We have managers and directors with no direct reports. Promotions are based on friendship, favors and politics in general. We have a Nepotism problem. Most of the directors have worked together "In the Holiday Inn Days", then Promus and now Hilton. So, there is a small group of Directors which protects its members even though some are incompetent. IT is in chaos! We have contractors running projects - there's no ownership. H1B visa holders abound. HR is a joke, concerned with preventing lawsuits, not serving employees. Hiring process caters toward external candidates. Now, the "system" weeds out employees if they don't meet all the basic requirements. So, having the business knowledge and the willingness to learn isn't enough anymore. It's impossible to move between groups now - you have to have had experience in that job before even being interviewed. Leads and above receive annual bonuses based on meeting deadlines, not quality. The people doing the work are underpaid and underappreciated. Employees are torn. They care for other employees and their products, but feel angry. Contractors are LOVING IT! The contractor funding is "from a different bucket" so it's much higher and less controlled than employee pay. Abuse of travel budgets by some favored employees. IT Training for favored employees while others get none even though our CIO assures us that there is money budgeted for every employee for training..... Each department "manages to 3%" merit increase each year. Merit has nothing to do with it. Most people get 3%. Evaluations are done in December but managers submit their employees' percentages in October....

2.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Travel benefit is pretty nice if you like to travel: $29 per night for a Hampton, 39-59 for an Embassy Suites or Hilton. Some properties are free if they are company owned. The company is private (for now). Blackstone now owns the company, so we're hoping for some cleanup to allow for advancement. Since Hilton acquired Hilton International, there is opportunity to travel overseas -- a lot depending on the group and your title. Once the dollar is stronger and travel really picks up again, there should be some really cool technologies to explore for development. They're currently reviewing the number of contractors we employ, so there may be more permanent openings

Cons

No real advancement. Very top-heavy, although some of the numbers are being trimmed by Blackstone offering severance packages and letting people go. Too many contractors -- employees are not given the opportunity to develop new technologies or learn the skill. There is a lot of dead weight in management -- people do not know the technology in IT management or have been promoted as a favor or to justify a raise and have no experience in their title. There have been people move from a management position in Human resources to assume a Director position in IT security and have not one day of development or pure IT experience.

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