Hilton reviews

3.9

75% would recommend to a friend

(11,501 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Mar 24, 2009
Recommend
CEO approval
Business Outlook

Pros

The ability to relocate to exciting locations throughout the US and have the company pay for the relocation.

Cons

Long Hours, Dog and Pony shows for Corporate Visitors. It is fustrating that when a Corporate visit to the Hotel takes place that everything else has to stop to prepare for their visit.

3.0
Mar 19, 2009
Recommend
CEO approval
Business Outlook

Pros

People and perks. There are many exceptional team members, a lot of industry longevity and knowledge. The experience you gain is invaluable. The work atmosphere can be extremely fun. Middle management has some true all stars. Oh yes...and we also have a fantastic portfolio of hotels. The corporate initiatives that have to do with charity, the arts, community involvement and the environment are refreshing. There is a definite atmosphere of pride and many people willing to go the extra mile. We also have a wonderful legacy of hospitality and the spirit of Conrad Hilton is definitely still alive.

Cons

Since new ownership, focus is on bottom line rather than hospitality. While there are many things that make Hilton a great company to work for, these are like torches carried on from the old regime. There is a lot of training but it is sort of bizarre and hollow as if they train you with catch phrases and slogans but never actually get to the bulk of the knowledge. Trial by fire and piecemeal come to mind. Employee morale is low with all the changes-Original Sr. Management is all gone, positions being eliminated and many employees will have to move across country or give up their jobs just to relocate to DC area. Is there a connection with new CEO returning to his home town? The excuse that DC (EDT) is more conducive to a global operation is laughable when a lot of expansion is happening in Asia and India.

1.0
Mar 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts were nice when you could use them.

Cons

The management is uninvolved. Labor and health issues in kitchen and throughout hotel. Mold is a huge issue due to multiple leaks in roof. Kitchen is not cooled. Workers suffer heat stroke and constantly sweat into food being served. Cooks eat while cooking and smoke often without washing hands. Major cleanliness issues; check any health inspection. Gross.

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Glassdoor has 13,600 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.