Hilton reviews

Almost everything else, and some of the above, is a downside. Being forced to cheapskate the living hell out of customers and not being able to be flexible. Nothing ever free. Ever. Getting screamed at by customers for basically all policies of the hotel and NEVER having a manager back you up. Ever. Being harassed by management when a customer gets angry for something out of your control - and still being told that it was your fault. But when a manager gets an angry customer though, they act nonchalant and almost encourage the guest to complain - their rear isn't on the line, why should they give a crap? But if an associate gets the exact same thing, holy crap, job in jeopardy. Working with a managerial staff that is so obsessed with profit maximization and bowing to corporate that they care not about true service - instead thinking the definition of customer service is smiling at customers, using their name. At the same time, they rape their clients' checking accounts with dishonest charges and fees - and thinking these little, worthless gestures forgive this horrible business practice. Also a horrid culture of communication, and blame is the name of the game. daily accusations of poor performance. Constant threat of termination, and having hours cut at random with no regard to personal needs. Being forced to partake in shady, shady, shaaady business practices. Most of all, running on a business model, office protocols, software, and almost everything ridiculously outdated from the mid-1990s. Yes, it's that bad.

Once a month meetings with your supervisor that is full of discouragment, negativity and bad reviews. If you can't sell enough hotel rooms in a month, you are written up. Yes, it's your fault if you get more cancellation or modification calls than sales calls! Information about the hotels you are trying to sell is very minimal. The plus is if you have been to that particular city before and know something about it otherwise good luck. Their protocal for a phone call changes monthly. You don't know what your supposed to say to the customer anymore. And if you need to transfer a customer to another department, good luck finding the right transfer number.