Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1079 reviews)); "Great people and love the workflow" ((in 463 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 247 reviews)); "Great work life balance and ability to create own projects" ((in 194 reviews)); "Great team member travel program." ((in 193 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 560 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 535 reviews)); "Long hours and underinvestment in some properties" ((in 427 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 369 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Mar 30, 2010

Its Better if you work there part time

Customer service coordinator

Recommend

CEO approval

Business Outlook

Pros

You work from home, you get free hotel stays at selected Hilton brand hotels, and the honors program is easy to defend...its free.

Cons

Rude customers 75% of the time. Too much responsiblity for little pay.

1.0

Mar 22, 2010

Hilton San Diego Bayfront

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was the spot light within the Hilton company. The hotel was only opened little over one year ago. Very beautiful in design.

Cons

Lack of respect for its team members and lack of leadership development from the senior management. The lack of participation from the sernior management to the operation leading the management to make decisions that are not practical.

3.0

Mar 19, 2010

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly like slaves.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, which suits my academic studies. Hilton hires employees from various ethnic backgrounds. Hilton staff rate available for employees in Hilton hotels all over the world.

Cons

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly, which resembles to modern day slavery. They do not give financial incentives to the majority of employees when hotel makes profit above target. Too much company politics, not always the people promoted who deserves.

Viewing 11416 - 11418 of 11,509 Reviews

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Its Better if you work there part time

Hilton San Diego Bayfront

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly like slaves.

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