Hilton reviews

There are quite a few non-English speaking individuals in the department. Great people to work with, as the staff is like it's own little family. However, due to the ability to speak English, more client-facing responsibilities are given to me. Not a real negative as the reasoning behind it is perfectly understandable, but it can be awfully irritating at times. While Spanish is prevelant as the alternative language of choice, some employees don't speak a drop of it or English, which makes communication very difficult in stressful work situations (the work itself isn't that stressful, but during crunch-times, it can be an overwhelming obstacle).

The nature of the business requires constant customer interaction and addressing complaints. Pro active customer service is a must. Ability to resolve problem is the key to success.