Hilton reviews

3.9

75% would recommend to a friend

(11,510 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Feb 27, 2011

Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hotel provides great work hours if you have kids

Cons

No promotions, no advancement, no benefits

2.0
Feb 22, 2011
Recommend
CEO approval
Business Outlook

Pros

You receive great employee discounts on hotels across the world. Good experience if your looking to progress in the hotel industry.

Cons

Your micromanaged have limited growth opportunities as favourites only get promoted. The job isn't unionized so managers walk all over you and cut hours when there over budget.

2.0
Feb 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Overall, great to work for a company with such a solid reputation in the hotel industry. Most of the people who work for the company truly are nice or "hospitable" per their motto. Executive level management is smart; however, it's the next level of management that has issues, which you'd think exec level would be more aware of (so perhaps that calls into question their 'smartness' after all).

Cons

There is a surprising degree of incompetence and inexperience among management You continuously see things being done that don't make sense, and certain people get by with surface level knowledge because of the people underneath them doing the real work and giving their bosses just enough information to fool everyone into thinking they actually know what they're talking about. Because they aren't really in tune with what's going on, they give too much credit for things that don't really matter or were easily achieved, and not enough to the things that do matter - or that were much harder to accomplish. Another thing that stands out is that some employees can be quite unprofessional - and that is also tolerated more than it should be.

Viewing 11359 - 11361 of 11,510 Reviews

Glassdoor has 13,610 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.