Hilton reviews

3.9

74% would recommend to a friend

(11,529 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Mar 25, 2014

Not bad for a hotel company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good training through Hilton University, hotel stay benefits are good when you can find an available hotel in your destination.

Cons

Outsourced call centers for customers and outsourced systems support for employees makes it difficult sometimes to get things working. Lots of systems that don't always talk to each other!

5.0
Mar 24, 2014

Great group of people.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton has a very professional work environment. The employees are respectful to each other and very customer service oriented. There are numerous incentive programs to encourage customer service.

Cons

There is little chance for advancement while remaining in Waco. If you do want to advance more than likely you will have to relocate to another property managed by Texas Western Hospitality.

4.0
Mar 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Well known brand, great for experience, good benefits, recognition of individual achievements and opportunities to develop in the industry. Good work life balance. Hilton University is great to learn about core values, way of doing business and to develop skills that are required for growth.

Cons

Low salary, very demanding guests, lot of pressure on staff to provide the best service possible and to give customers the best experience. Need to have the ability to not take complaints personally during times when the pressure is high on the employees.

Viewing 10978 - 10980 of 11,529 Reviews

Glassdoor has 13,633 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.