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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,529 total reviews)
      avatar

      Christopher Nassetta

      85% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      3.0
      Apr 10, 2014

      It can work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere, great teamwork, good amenities

      Cons

      personal unsatisfaction with management and communication

      5.0
      Apr 8, 2014

      Night Manager

      Night manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Room to move up and travel perks

      Cons

      Not enough Onq Property Management training at Hilton University

      3.0
      Apr 7, 2014

      Work at home

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big savings on drive time, gas expense, work clothes and food cost. Many agents can build their own schedule within their core hours, including scheduling your own vacation days if hours are available. You can do lots of travel at very nice discounts at Hilton Brand properties. Most Development Coaches do a great job helping you to meet performance goals set on a monthly basis. Opportunity to make a lot of incentive money if you give the sales pitch for Hilton Grand Vacations, at the end of each call session.

      Cons

      With an expectation to also provide service to the guest, the computer system has a flaw that takes away a sales conversion based on total calls and total sales, which hurts your incentive and your performance goals. Agents have no control over the types of calls they receive and sometimes it felt like when you were doing very well for the month, all of a sudden your types of calls changed and you could see your sales drop and in turn your commission drop too. You are "teathered" to a headset during your entire shift with the exception of breaks which are scheduled for you. So you become very sedentary and you can start to feel isolated since you are not in a office environment.

      Viewing 10966 - 10968 of 11,529 Reviews
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      Glassdoor has 13,633 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.