Hilton reviews

The senior management isn't the strongest and seems to focus on outdoing each other instead of working together. Hilton Worldwide has competition between its brand teams when they should be working together with Marriott and Starwood as their competition. Looking at any recent ranking of hotel brands, either overall or by category, you quickly notice that the Hilton brands are near the bottom. This is the result of a lack of clear direction and a focus on the bottom line and not service.

management is ineffective and inept at best. there really isnt any leadership. satisfying the guest is pounded into our heads, but when we go out of our way to help a guest, its never really noticed. the only people who ever recieve recognition are the ones at the front desk or who are constantly in "upper" managements eye sight. people are continually hired that cannot speak english, which makes it very difficult for guests and coworkers to communicate needs/questions to one another. if you want to stay at a hotel and get away with destroying a room or damaging tvs, toilets,walls etc without having to pay a dime, then this is the place to stay. guests are not held responsible for destroying items, and then they can complain that something was wrong in their room (items they destroyed) and get discounted rates blaming housekeeping and maintenance for their problem.