Hertz reviews

3.7

67% would recommend to a friend

(8,180 total reviews)
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Gil West

77% approve of CEO

58% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jul 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Good experience in sales and customer service good resume builder Good multi tasking skills

Cons

Where to begin... Low pay and no cost of living raises. I worked there for about 6 years and was only making 12 dollars per hour as an assistant manager! No raises or promotions in over 3.5 years... I was held back from my area manager when applying for manager positions. I helped train and promote people who became my manager! Long hours and have to wear nice dress clothes when washing cars no schedule. Did not know when i worked until 6pm the day before! I was one of the top sales people and still usually didnt make more than $400 in commission.

1.0
Jan 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Excellent training as an entry to the business world. Excellent training in selling, reading financial statements and learning to think like a business owner. Instills an excellent work ethic, in case you need help with that. You will work extremely hard for extremely low salaries.

Cons

False promises again and again. They will promise you money (salary, bonuses) and once your in the position, take it away. Just because you think your profitable on a monthly basis, doesn't you will get a bonus. Hertz has amazing accounting categories that take thousands away from your bottom line on a consistent basis. Likewise, just because your promoted and given a starting salary to get you in the position, doesn't mean that is what you will be paid. Time and time again, I have been promised a certain starting salary or raise, and then suddenly had the salary lowered as soon as I hit the goal or started a new position. There is little to no support from management. I was lucky to work for an excellent manager in the beginning. However, currently I work for a sleaze area manager. Definately makes things difficult in trying to get any help with running my branch. With that said, their is the constant worry from being laid off. If your not profitable and landing new accounts, good luck. Also if you lose and account, which Hertz will tell you to get rid of them. (You can always find new ones). Your job will be in danger. How do you get new business? With zero marketing fund, either take from your very small pay check or get another job, to help pay for marketing. Bottom line, you just can't compete with Enterprises marketing techniques or their staff. Hence, the constant fear of being laid off. As for staffing, you will work your behind off for pennies. Anyone with any time, is very nice, but yet hard at the same time. People tend to get that way after being screwed over consistently. As for the new recruits, they always start out hopeful. No one tells them the truth. However, out with the old and in with the new works great for this company, as the new recruits are clueless as to the realities of Hertz. Watch your back. Everything on this site regarding anyone with any time in this company is true. I would be wary working for Hertz again. I honestly hated it since day one, but kept trying to talk myself into gratitude. I still hate it today. Grateful to have a job, but for a college degree, I think I could do better. While marketing, an account who used to work for Hertz, told me Hertz hurts. Couldn't have said it better myself. If you don't believe me, read all the other posts about anyone with some time with the company. It's all true.

1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

A great place to network with your customers so you can find a better job. Test driving vehicles of all makes and models. Benefits are pretty good. Great coworkers in the branch, but in a bad situation.

Cons

The cons clearly out weigh the pros of this horrible company. Please read on and you will learn everything you will need to know about working for hertz. Lets start off with a list of Cons: - stressful -always understaffed -low low low low pay the amount of your workload. -customers are constantly mad at you -putting up with a hostile upper management about sales performance even if you sale well. -upper management does not care about you. -looonnnggg hours (10-12 hours per day) 5 days a week and 4 hours on saturday. -constantly stressed out because you have tons of reservations and no cars to to provide for them. -We have to book reservations even if you dont have cars!. -No work life balance.(say goodbye to family and friends.) -No job satisfaction - The monthly commissions on SRPD sales are a joke.-Stained business clothes from cleaning a detailing cars outside! -The company is cheap. -Horrible work environment( At my branch we do not have any running water, we have to drink from the water hose that we clean our cars with and our toilet does not work. Also we do not have air conditioning in our branch. Hertz is too cheap provide necessities for its employees. -This job will cause heath problems from stress, lack of sleep and working in extreme weather conditions. IM ALWAYS GETTING SICK! - understaffed - all phone lines are ringing constantly and customers are always waiting in the lobby because we do not have enough staff to accommodate. NO JOB SATISFACTION, NO LIFE, NEXT TO NOTHING PAY. HIGH STRESS. HOSTILE CUSTOMERS AND MANAGEMENT. I can go on and on about the cons of this job. I worked for HLE and here is an example of a work week at Hertz. MONDAY. My branch opens at 730 and we close at 600pm on weekdays. Get to the branch at 0715 to prep and clean cars for the morning rush. At 730 you activate the phones and unlock the door and that is when all hell breaks loose. The phones begin ringing. You answer it and its the body shop manager to inform you that there is customer that needs pickup to get in a rental. Then next phone line is a customer who is pissed because no one is there to pick them up at their house exactly at 730. A customer walks into your branch and they have a reservation for a minivan they placed weeks ago. You realize that you dont have a minivan in your fleet and you tell the customer you dont have one and they get mad and threaten to call corporate. You run out to pick up the customer at the body shop. Their insurance policy only covers 13.99 a day so you put them in a small car, then they get mad because the car isnt big enough. You politely tell them their insurance only covers 13.99/day and they can pay a difference for a bigger car. They get upset because insurance should be paying for everything. The customer leaves then the branch managers asks why you didnt sell any insurance and gets upset with you. Repeat this process all morning long. In the afternoon you are running out of cars and working by yourself. You have to run cars to valvoline for oil changes, turn non rentable cars at the airport. How are you supposed to do all this working by yourself?! Upper management calls the branch and asks why you haven't dropped cars off at the airports. So you leave and drop cars off at the airport. The transporter who works at the airport gives you a ride back to the branch and you see a line of customers outside your door waiting when you arrive. They are pissed because they have been waiting for 20 minutes because no body was at the branch. You rent them the car but the system wont let you rent it because it needs a oil change. You inform the customer they need to wait longer while you leave to change the oil in the car which is another 30 minutes of waiting time. They get pissed because they are late. You return from the oil change rent them the car, they leave mad and leave a bad NPS score. 5:00 has arrived and you notice that you haven't had time to eat lunch all day. The\ phones have been ringing all day, customers are always at your doorstep, and the area manager is always threatening your job because you haven't sold any insurance. You close at 6:00 but you probably have to stay at least 30 minutes longer because a customer is late for his reservation. Close up shop and check the reservation manifest in the morning and you are 4 cars short in the morning. At the end of the day you are too tired to hang out with your friends and family and just wont to go to bed. TUESDAY REPEAT the process from Monday. WEDNESDAY REPEAT THURSDAY REPEAT FRIDAY REPEAT SATURDAY REPEAT SUNDAY DAY OFF!! . Guess what you get to this all over again on Monday. Also when you get your weekly check, you see that you put in 60 hours and a check of $356.76 after taxes. Was it worth it? NO! I challenge anyone who wants to work for this company to do so if you dont believe anything I said on this review.

Viewing 202 - 204 of 8,180 Reviews

Glassdoor has 8,836 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.