Hertz reviews

3.7

68% would recommend to a friend

(8,173 total reviews)
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Gil West

78% approve of CEO

59% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Mar 26, 2009
Recommend
CEO approval
Business Outlook

Pros

There is a significant opportunity for career growth for entry level Management Trainees in the Off Airport division known as HLE. HLE focuses on the insurance replacement car rental niche.

Cons

The greatest downside, particularly as a college graduate, is that the work of a Management Trainee is not what you dreamed about during Accounting 101. The average branch functions with only a MT, an Assistant Branch Manager and a Branch Manager. These three employees perform all the work. We rent cars, clean cars and deliver cars. MTs do more of the grunt work than the BM or ABM, but I see it as paying my dues.

1.0
Mar 1, 2009
Recommend
CEO approval
Business Outlook

Pros

Hertz is the number one rental car company in the world. Everyone knows about them. Hertz has the largest collection of cars that updates frequently. Hertz has everything from budget economy cars to large SUVs and convertible sports cars. All cars Hertz has are available to drive and clean. Despite how some people who posted Hertz employment reviews elsewhere; I enjoy cleaning cars, even while wearing a suit and tie. You get to work with a very diverse group of co-workers and customers. And if you keep your sales numbers on the high side, you are promised promotions and commissions.

Cons

All Hertz jobs focuses on selling and marketing of optional services: loss damage waivers, gas, upgrades, lower class cars, etc. It seems like that in order to be successful within Hertz, you must sell these thing consistently. And you are trained to 'sell' anything, even to downright lie to customers if they don't get what they wanted or reserved. Hours are always long, from before 7 am to after store closing at 6 pm, but do get paid overtime. Customers are expectant of high praise and customer service from the world's largest rental car company and it pains some that we could not deliver sometimes.

2.0
Feb 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Prior to new management it was a place where hard work was recognized and rewarded and the opportunities for advancement were available and given fairly. Management listened to and cared about customers and the experience they had and treated employees in a manner that positively impacted that experience.

Cons

Very large lack of direction and focus with changing priorities and direction on a monthly and sometimes weekly basis; making it difficult to know what direction to move in at any given time.

Viewing 8137 - 8139 of 8,173 Reviews

Glassdoor has 8,827 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.