Hertz reviews

Well where do I start. You work 50+ hours a week, and not only do you work 50+ hours a week but they spread it across 6 days in most locations, so Sundays are your only days off because its the only day we are closed and oh do customer not like that you actually get that one day off. You have no life what so ever. All you do is work and sleep and on your only day off you can not get anything done because you are so tired from working the last 6 days. Also, branch managers seem to have unlimited sicks days and do they like to take full advantage of that leaving us to do all the work while they get the free car and two whole days off a week if not more because "cough, cough" they are sick once again but seemed perfectly fine the day before. But that is my current manager, my last one was just oblivious to what was going on at her own branch. I am sure there are branch managers who actually work hard but I have not met any as of yet. Also, they have made it impossible to make any commission because the better you do, the harder you work to meet their crazy expectations the higher they make them so you never meet them. And on rentals where you are unable to sell coverage because a customer does not want to pay for it for 60 days, it hurts you! The way the revenue management system is set up makes it really hard for people to make any money, so most people just do good enough to not get written up because they would not make any money anyways so why try. Employee moral is very low, they are all worn out from the long hours and work load. You have to dress in business attire, but you have to clean the cars as well. I can not tell you how many pairs of shoes I have ruined working for this company and I do not make enough to keep buying more to replace them. Also, the computer system will allow customers to continue to make reservations when we have no cars in the entire area. So we need to sit there and take customers yelling at us because we have no cars, and there really is nothing we can do for them. And on the subject of customers yelling at us, they are also keeping cars a lot longer in the fleet, so the higher mileage cars are having more maintenance issues and are harder to keep clean, because we do not have the equipment to remove stains but customers expect us to.

Work 50+ hours every week. Demanding customers and uncompromising managers. Cleaning cars in a shirt and tie. They preach about promotions from day one, but nobody ever tells you the reason there are so many promotion opportunities is because people can stay at this job 2-3 years max before they get fed up and quit or get axed for low sales numbers. The hours are way too demanding. You work everyday, 730 to 6 and then usually 3 more hours on Saturday also. The intelligence and communication of management leaves much to be deisred. Perfect example: Recently, as a way of cutting back on hours/wages, our area manager sent out an email asking employees to clock out for a full hour at lunchtime, even if we aren't allowed to leave the office for lunch, and that every employee needs to be sent home early one day a week. Not long after that, his superior, our general manager, organizes a conference call to explain our new pickup policy. We are now responsible for picking up customers who request the service, even on Saturdays when each office is manned by one person. His solution is to wait until we close at 12, lock up and get the customer, bring them back and do the rental. So not only is he asking us to sacrifiice even more of our time after already working 50+ hours, he is directly contradicting what his subordinate had just said. Staffing levels are ridiculous. At offices where two or three people used to work, now there is one. That one person is responsible for everything from answering the phones to picking customers up to cleaning the cars to making sales calls. We used to have drivers to help move cars between locations, but most of those have been laid off. Now when we ask for help in acquiring the cars we need for the reservations that we are forced to take, our manager's response is "Figure it out." Expect many angry customers with no assistance coming from management. To maximize revenue, our computer system allows reservations to be made even when we have no cars available. Customers don't understand this and become irate when they don't have the car that they reserved, and deservedly so. Also, since the economic downturn, we have been keeping cars much longer than in the past. As a result, the cars are experiencing increasing amounts of maintenance problems and becoming dirtier all the time. The shop vac, Windex and paper towels at each office are not going to remove stains and the smell of smoke from car interior, and thus we are left to hear and deal with numerous complaints.