Upper management has very little field experience and lots of MBA's that tell you the impossible is possible. They have a chart that supports it... When they finally admit their plans cannot be implemented (They just say the focus changed...) & your location will waist money for nothing. Corporate will still have a job.
Your Bonus plan always changes so you don't make too much money or want to stay in the position too long.
You will be affected by upper management whose bonus plan has different agenda. It will cross yours and they will win by back office creative accounting & magical numbers & account movement.
You might consider buying Hertz stock. Outside investors are the only place where the company must make money, show profits and distribute dividends.
You may be written up and asked to improve and be fired for following an approved action plan
You will be cleaning cars. Inside & out. In dress shoes and a tie. Year round. It is the business.
Company refuses to enforce no smoking rules in cars. They give you a magic spray and customers are not happy. They get sick. Avis RAC already moved to no smoking fleet with a $250 smoke fine like hotels. Hertz has refused. Your Customer service reviews will be affected and you can't do a thing. If that is the only car on the lot or the only one with the feature the customer needs (Like 7 seats or 4X4 or small/Big size) you are SOL
Company will overbook Vehicle categories and have you deliver the bad news to angry customers who will have their vacation plans ruined. Most upper management never rented a car in their life.
Company allows overbooking of "special equipment" vehicles with no credit card & no cancelation fees 90% of the time / locations. The company does not even check & request real phone # to finalize reservations.
Company will have you selling in store products customers are told not to buy and getting outside business like Body shops to refer business to you. Problem is that out of the airports they are the underdog and Enterprise kicks their behind. Most insurance reps rather work with Enterprise and body shops think the service is the same. They are probably not wrong. Management does not care. Only when they win a big insurance company via sales does the system really change. Nothing you in the field really made that happen. They will never admit that.
