1) The pay is less than slave wages.
2) The hours are long, and include holidays, weekends, etc.
3) Hertz thinks of ways to cheat employees out of hard earned bonses, things like changing the minimums, raising the bar, including area wide % minimums, etc.
4) Customers are rude, Many know that with complaints come discounts, so they exagerate every little thing to get discounted car rentals. The Hertz system encourages complaints by rewarding whiners.
5) The Hertz rental system goes down at least twice a week, so manual contracts have to be implemented which takes longer and irritates customers.
6) Branch managers are lazy. In my area, 5 branch managers and one area mgr. decided to take a vacation during the Christmas holidays, the busiest season for car rentals. As a result, payroll was messed up, cars weren't availble to rent, no personel backups, and no leadership when we needed it most.
7) This is a sales job, nothing more. Sure you rent a few cars, but what Hertz cares about most is your ability to sell coverages, upsales, babyseats, roadside services, etc. This leads to hustling the customer by many, adding on coverages they didn't ask for, over-quoting to meet sales minimums, etc.
8) Washing cars in triple digit heat, or artic freezes while wearing business attire totally blows! I have ruined several pairs of dress slacks, shoes, shirts and ties washing cars.
9) Hertz created customer monsters. I have to constantly upgrade customer car rentals because at our location we NEVER have economy cars. So when we finally get one and I put a customer in what they booked for, they moan and complain about getting it. How do you upsell someone into a car who has gotten it free for the last five rentals? Customers now expect upgrades everytime now, and if you don't privide it, they complain about you on customer surveys which affects your bonuses.
10) There is a HUGE divide between the front line people and everyone else. Management places unrealistic goals and mandates on their employee's without consideration or guidance as to its implementation, or its effects.
