Does HelloFresh pay their employees well?

According to anonymously submitted Glassdoor reviews, HelloFresh employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at HelloFresh. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at HelloFresh?

54% of HelloFresh employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HelloFresh 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HelloFresh?

Brand Ambassador (123) , Production Associate (94) , Customer Service Representative (52) , Software Engineer (52) , Manager (50) , Senior Software Engineer (49) , Warehouse Associate (49) , Warehouse Worker (48) , Production (46) , Sales Representative (42) , Project Manager (38) , Sales Associate (35) , Marketing (33) , Warehouse Operative (33) , Intern (32)

What are the pros of working at HelloFresh according to real employee reviews?

"this is great for people who like the autonomy (like me!) but may not be great for those who want clear direction" ((in 232 reviews)); "Good pay and honest" ((in 201 reviews)); "HelloFresh as a company has great core values and culture for all its employee." ((in 177 reviews)); "great benefits and I took advantage of all of the discounts across their array of companies." ((in 175 reviews)); "Great Team and very supportive" ((in 117 reviews))

What are the cons of working at HelloFresh according to real employee reviews?

"A significant portion of senior leadership was promoted during periods of rapid growth and lacks external experience." ((in 91 reviews)); "Low salaries and difficult to get a raise/being promoted" ((in 83 reviews)); "Can be long hours and tough" ((in 80 reviews)); "It’s bad manager and people" ((in 67 reviews)); "Stressful, bad communication, silos, incoherent strategy" ((in 32 reviews))

What are employees saying about HelloFresh layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HelloFresh layoffs and their outlook for job security at HelloFresh in 2026.

HelloFresh reviews

3.3

54% would recommend to a friend

(3,159 total reviews)

Dominik S. Richter

55% approve of CEO

36% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.3

Culture & values

3.1

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

HelloFresh has an employee rating of 3.3 out of 5 stars, based on 3,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HelloFresh employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Nov 13, 2025

Looking for more coherence

Customer support

Recommend

CEO approval

Business Outlook

Pros

Work as a customer support agent is pretty straightforward, albeit repetitive. Depending on the clientèle, interactions can range from quite pleasant to frustrating. That is the nature of the job of a CS agent. The range of solutions we're allowed to provide is relatively limited, but sufficient in most cases. In contrast to other industries where processes are more strict, I'd say we can be relatively flexible.

Cons

In the context of a customer support role, the software we must use can often be frustrating to use, both for high performers and newly joined employees. The company seems to focus on pretty visuals instead of fast and efficient tools. A slow-loading dashboard or screen can really have a negative impact on KPIs, and something out of our control. Speaking of KPIs, they've been recently increased but there hasn't been much in term of empowerment and process optimization to allow us to achieve these loftier goals. Changes and updates to processes sometimes don't seem to be well thought out. Departments could be better in tune with each other, for example production vs marketing vs procurement vs support.

HelloFresh Response

6mo

Hi there, thank you for bringing your experience to our attention. We genuinely value open communication and are dedicated to fostering a workplace environment where everyone feels supported. To help us address this matter, we encourage you to share more details at hf-feedback@hellofresh.com. Your feedback is a vital part of creating positive change, and we want to ensure we take the necessary steps to improve. Thank you & best regards, DS & Your HelloFresh HR Team

3.0

Nov 13, 2025

Tired of this place

Manager

Recommend

CEO approval

Business Outlook

Pros

Company is still running currently

Cons

Business has laid lots of people off Subscribers are going down post Covid

HelloFresh Response

6mo

Hey there, we truly regret to hear about your experience and want to assure you that we take such matters seriously. Cultivating a positive and supportive workplace is a priority for us, and we are committed to addressing any concerns. Please feel free to share more details about your experience with us at hf-feedback@hellofresh.com so we can thoroughly evaluate the situation and make meaningful improvements. Thank you & best regards, DS & Your HelloFresh HR Team

3.0

Nov 13, 2025

Culture Gone, Here Comes AI and Austerity Actions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are great - the first 75% of my time there was also great, from Pre-COVID to 2025.

Cons

Business took too long to pivot once they saw demand softening. Needed post-COVID solutions way sooner. Tons of layoffs and attrition, backfills either from Canada or workload offshored to reduce headcount spend in the US. New President/CEO putting everything towards AI as magic solution. This new Grizzly report doesn't help either.

HelloFresh Response

6mo

Hi, thank you for providing your feedback. We regret to learn about your negative experience and want to assure you that we take such concerns seriously. It's important for us to develop a positive workplace, and we are committed to addressing any issues that arise. To better understand the details of your experience and identify opportunities for improvement, we kindly request that you share additional information with us at hf-feedback@hellofresh.com. Your input will enable us to evaluate the situation thoroughly and work towards implementing meaningful solutions. Thank you & best regards, DS & Your HelloFresh HR Team

Viewing 121 - 123 of 3,159 Reviews

Jobs at HelloFresh

Part Time Warehouse Sorter

Maintenance Planner/Scheduler

HelloFresh

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