HelloFresh reviews

3.3

54% would recommend to a friend

(3,159 total reviews)
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Dominik S. Richter

54% approve of CEO

36% positive business outlook

HelloFresh has an employee rating of 3.3 out of 5 stars, based on 3,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HelloFresh employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jun 19, 2017

Challenging and Past-paced environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

>You get to work with a group of really smart, hard working people. >Team culture is really strong, team members go out of their way to help each other even after you have left. >The buisness model is really innovative so the projects you are working on are new and exciting.

Cons

>There are some very long hours but no one is forcing this upon the team. >Often a little disorganised regarding org structure. >Sometimes not enough thought put into new hires and their roles and where they sit within the buisness.

2.0
Jun 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Great team members who were young and fun. Went out after work on many occasions for drinks 70% discount on boxes. Would get lots of free boxes if delivery messed up, free food sample from companies. Free breakfast, free Friday lunch and free lunch on the weekend but I understand this ended a looong time ago

Cons

They hire inexperienced ditzy people from outside the company into managerial positions, bypassing and refusing to promote current staff. Obviously this is terrible for morale. High turnover- indicative of the culture and how valued people feel. Treated like a child, timed when you use the bathroom etc Basically operating like a CALL CENTRE, not a startup like they try to give out. Literally feels like you are working in a field being overwatched by a master, ready to whip at an instance. Some of the rules often catch customers out which raises their revenue, but means you are dealing with all the crap from the customers and unfortunately there is nothing you can do. I would often find staff members crying in the toilet due to being sworn at and abused over the phone by angry customers. They tend to promote or have in managerial positions people of a specific physical type. The company believe having more women equals diversity. No thought about other minorities based on race, religion, disability, sexual orientation etc. They like to hire people who look the part, but do not have a clue, sometimes some of these people have ridiculous egos. Working in a dingy basement which is rat infested. Job security is low as they use lots of temps and fire for stupid reasons. This place is an absolute disaster, if you need a job then accept but if you have options please consider them before you work at this company. It is a cesspit of incompetence!

1.0
Jun 6, 2017

Backpackers Beware

Recommend
CEO approval
Business Outlook

Pros

Quite an energetic group of people

Cons

• Use ABN loophole to avoid paying a fair wage + super annuation to employees (is this even legal?) • Entirely commission based, even though hours full-time • Exploits those on working holiday visas, who are just looking for a reasonable job and pay • Door to door sales, outside all day long • No line between the social, professional, and possibly offensive • Highest turnover of any job I've experienced • Did I mention you don't get paid unless you make a sale? • Weird that there's very few Aussies(if any) in a company that emphasizes locally sourced food. • Overall, everything about this operation seems shady and I'm surprised more haven't taken notice

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HelloFresh Response
8y
Thanks for taking the time to provide feedback. We're sorry you've had a bad experience. We know that there is always room for improvement and we want to make sure that contracting with HelloFresh is perceived as a positive experience. We do understand the concerns you mentioned regarding commission-based working arrangements. The commission-based model that many companies use is aimed at rewarding contractors for their results and performance. It is no way our motivation to 'exploit' those on a working holiday visa. We put some effort into outlining all conditions regarding commissions and base pay prior to contractors commencing. We do understand that working in a sales role can be quite challenging.
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Glassdoor has 3,979 HelloFresh reviews submitted anonymously by HelloFresh employees. Read employee reviews and ratings on Glassdoor to decide if HelloFresh is right for you.