To many to list. This is the most dis-honest company I've ever seen. Promises promises to get you hired, then the mask comes off. Certain management has admitted to knowing lying to prospective and current employees to get them pulled in. Then your trapped with your license. Their inbound calls that are promised are a joke. Most of us were made to be telemarketing with no inbound calls. Leads are not qualified and generally 1 out of 20 might be a good lead. So many things to keep up with! Post in this spreadsheet for this and that spreadsheet for that, oh but do not miss a minute off a phone call to do it. No support from managers at all. I've had 2 different managers and they were both horrible with absolutely no support. For instance, be on a call and having horrible technical issues, which are daily, and trying to keep a customer engaged, ask for assistance, and if you get an answer it is a long drawn out process of steps to try/do that 9 times out of 10, you've already done. Simple thing would be to just tell the agent try this....Not post a book to have to read and try to do while trying to keep the customer on the line and engaged. It's just stupid. I've got a manager now, that unless I call them out on a public channel for other management to see, I will never get any acknowledgment. And, so you're told to do this, do that through out reading the book posted for you to fix an issue, but since you've lost your customer off the phone you are out of adherence trying to fix their IT issues. Call your pipeline they say, but no you can't set your phone to any aux to do it or your out of adherence. For instance, I've had multiple customers calling and me leaving voicemails for me to call them back. I'm unable to call them 1. Some will be on a DO NOT CALL LIST that need removed so I can return the call, going on a month after filling out "the spreadsheet" and still can't call them back. One particular customer is mad at me because I haven't returned his call. Well I've tried many times, going out of adherence in the process to do so. I've put his number, name, link all in this superb spreadsheet 3 times now. I've actually posted his link in our team channel multiple times, and still nothing. No acknowledgment, no help. No morals to this company at all. They are greedy and completely dishonest about everything. Enter at your own risk, and you are at risk.
