H&M reviews

3.5

61% would recommend to a friend

(17,323 total reviews)
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Daniel Erver

63% approve of CEO

47% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,323 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

17K reviews
1.0
Dec 28, 2017

Awful

Recommend
CEO approval
Business Outlook

Pros

The Staff discount is fair , the team are friendly, there is a great sense of camaraderie in store between team members.

Cons

Area team are incompetent , they give no support to the management team in stores during stressful periods , while continuously cutting hours so the staff are put under an extreme amount of pressure to get tasks done on time . When they visit the store they don’t help out they just give negative feedback to the management team in an intimidating way , they don’t take into account staff levels and sickness . A lot of favouritism within the company, it’s not how good you are at your job that counts it’s about how much you get on with the area team and make them laugh that secures promotions. The salary for the amount of work expected is laughable and again down to favouritism . Certain people get higher salaries than others even if they have less experience . Managements overtime is not paid for or given in lieu . In some stores 10-12 hour days are the norm. There is no work life balance.

1.0
Nov 20, 2017

Awful

Recommend
CEO approval
Business Outlook

Pros

You get to know a lot of different people Staff discount 25% not awesome but I couldn't think of anything else that is more positive

Cons

All higher managers are friends with each other and gossip about employees while holding each other's backs. Even the HR staff is friends with them so you can't leave complaints to anyone. If they decide that they don't like you there's is nothing you can do with your career there even if you are really good at what you do. They act like kids in high school. Lots of fakeness. Bullying mentality. Staff feels depressed and treated badly. No respect for personal life outside work. Bad hours. Hard work. Low pay. You feel tired and drained every day.

2.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Very values-oriented company. Great product selections. Very good on-going training programs. The ability to build great professional relationships with store team is fantastic.

Cons

Where to begin: The company has seemed to have lost it's way via it's "rapid growth period", especially in a "certain" Southern market. VERY(read: next to non-existent) poor communication with most of the District team members. Many people are poorly placed in their various roles without nary a clue of what they are doing, from the recruiter sourcing poor candidates to lead new stores(leading to unprecedented turnover from committed store team members), to facilities managers that take weeks to address known safety and operating issues. Most egregious of the many challenges are the broken promises towards a path of growth with the company. This was a company that really prided themselves on promotion from within. However, that came with a catch, as in only if you were liked, no matter how well you performed at your job. It's rather unfortunate to have witnessed how low the morale of our market became in such a short amount of time...

Viewing 22 - 24 of 17,323 Reviews

Glassdoor has 21,447 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.