H&M reviews

3.5

61% would recommend to a friend

(17,322 total reviews)
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Daniel Erver

63% approve of CEO

47% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

17K reviews
4.0
Jan 4, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay is well above average, benefits package is pretty decent and the store discount is useful, especially if you are on a budget. The title "Sales Advisor" sounds pretty nice compared to "Associate". Telling people you work at H&M seems a lot better than saying you work at Target, Macy's or Mcdonald's. And that's about it...

Cons

These people will work you to the bone. Management will try to squeeze in as much work as physically possible within a 4 hour shift, and if you have an 8 hour shift, GOD help you. Full timers would find themselves being in the store up to 11 hours a day. When you announce it's time for you to clock out, managers will try to get you to finish some work before you go. Problem is, it's impossible to finish your task because you are constantly being pulled away to do something else. If you are new, be prepared to feel like a fish out of water. H&M believes you "learn by doing" but you are rarely taught HOW to do what is supposed to be done. My biggest peeve is that so much is expected of you, but no one tells you HOW to go about doing it and being efficient and effective. You are expected to carry the whole world on your shoulders with a blind fold over your eyes while walking on steaming hot coal barefooted in a timely matter, and yet you don't get even an ounce of advice as to how to do it and be successful doing so. Management is a complete joke and it's because they hate their job and expect everyone else to be as miserable. 9 times out of 10 managers will try to pick and choose when they are a manager on duty, so if you have an issue with a customer and store/company policies and a manager is needed, be prepared for one to briskly tell you "I'm not the MOD (Manager on duty)" If managers are feuding, be prepared to be caught up in the middle.

1.0
Oct 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Well, you get your birthday off...some extra time to agonize about the workload you will be saddled with when you return. The building is heated, and has a semi- functioning bathroom.

Cons

Horrible workplace culture. Teamwork... with the threat of documentation and the path through the progressive disiplinary process if the actual reality of a human component or the unforseen keeps the "team" from getting is work done in too little time. No real concept of how much time is needed to complete a task, train an employee, or build a business. Highly unprofessional attitude, bullying run rampant, the same people making the same poor decisions. Most have not worked for any other company, and think they have all the answers. The company has values that are not followed and hourly sales staff is treated like sweatshop laborers. Stores hours and staff are cut due to the economy, but expectations are just as high, leading to managers who are frustrated, and a high turnover in hourly support. Profit will continue to decline as the morale of the store and standards of merchandising plummet. Saving money on staff is the goal, but when trying to improve (or start) a customer service standard it is hurting the company's reputation in the long run. People who are savy business leaders and talented trainers and merchandisers are processing garments from the stockroom and cleaning floors..and later being held accountable for the " projects" they were unable to complete (or even start). Being able to handle stress is part of any job, but H&M takes it to the next level of being part of a regime that has failure built in.

3.0
Oct 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits, flexible dress code, job openings posted internally first, open door policy, employee discount, fun place to work, above average pay

Cons

it's retail, annoying customers, district management (in New York) completely incompetent, promotions based on popularity and fraternization, decisions made in a vacuum

Viewing 17302 - 17304 of 17,322 Reviews

Glassdoor has 21,446 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.