Management salaries are quite low and expect to work very long hours, with little recognition or demonstration of appreciation for your hard work. Don't expect any raises - know of several employees who have never received a raise and have worked 4, 5, and 6 years and are strong and dedicated employees! Training, at all levels, is very poor - you are basically thrown into the job and left to figure it out yourself. Ironically, the Company has spent considerable sums of money to provide on-line learning modules for management development and Continuous Improvement but they exist in a theoretical vacuum with little connection or application day-to-day work and challenges. CI improvements are little more than visuals and any new initiatives introduced have little long-term impact and are not sustained. The unit in which I worked functions by way of tribal knowledge rather than thoughtful and well-written operations manuals, etc. Defined processes are lacking and things tend to be very disorganized. While many managers and supervisors in operational roles have lots of experience within the airline catering industry most have limited education background and this is reflected in poor managerial and people skills. Team work is rare and the there is lots of back-stabbing and inter-departmental feuding and finger-pointing. New Managers and Directors hired from the outside, face lots of obstacles from long-term managers and supervisors who resent newcomers with less experience in the industry and make it difficult to succeed.
