Pros
Being able to help out the employees with what they need
Cons
Micromanaging, toxic environment, doing the job for other while staying in your same pay base while the managers you do the job for gets a raise or promotion, no room to grow within the company unless you move to another unit, the managers will always give you the run around because they don't know their job, you are not trained or guided - its more of a figure it out for yourself environment, all the managers play favorites so if they don't like you they will be sure to let everyone know it. Ive been here for 2 years almost 3 years and even in speaking with corporate about all the things that have happened with the managers, they kind of just brushed it off and the manager still got a promotion despite the entire group writing statements of how they wish to not work for managers who do not walk over them.