Focused on fleecing customers at every opportunity. Poor strategy and poor employee relations.
Pros
Gate Gourmet offer employees a good basket of corporate benefits and will give non-advertised benefits which are not readily available to others, providing employees agree to sign a non-disclosure note. Modern offices, some great staff, and good facilities with the exception of horrible coffee.
Cons
Limited opportunity to for advancement, organization rarely promotes from within preferring external candidates. Arrogant executives who think they know more about customer desires than those on the front lines with customers. Poor strategy. Little to no market differentiation. I was awarded a pay rise and a bonus and then asked to lie to my direct reports, stating that due to poor results there was no money for them. Management mentality is old fashioned and out of date.