These are my personal opinions that I voice only because I do care about this organization and a majority of the people that work there and feel that there is the opportunity for them to be a great employer.
The unfortunate reality is that the Pros are a bunch of words and talk. The talk does not as a corporate whole match the walk. Rather than worrying about a mascot (Gentle Bear) and titles of resolution managers and advertising our "corporate care" lets actually care about claims management, workloads, employees, our values, and the job. Not the appearance but what is actually happening.
There is no connection between corporate and the field claims operations. Sales, Account Management, and Claims Management work against each other as opposed as being on one team. The utter lack of team work and inability to honestly and effectively communicate is ridiculous and disturbing and fosters an air of mistrust and selfishness.
Again, it is appearance over substance - so you have "green" status and daily metrics and are not truly focused on true resolution of claims. If you take pride in your work and want to stay current, expect to work a lot of hours. If you are a team player, that is great, but it can also make you be taken advantage of by others in desperation or due to indifference or laziness. If you start out in an hourly position, prepare to not be able to get your work done in the 35 hours, but be required to or get in trouble but then not allowed to work overtime or you will get in trouble. No win situation - basically ending in having to work overtime without reporting it or you will get punished - more so on the claims handling side as opposed to support members and again, when you have oblivious management who don't care how it occurs as long as the results are provided and they have deniability it becomes really depressing.
The ladder of management is such that employees are intimidated into not voicing concerns. And you are absolutely not allowed to voice concerns/frustrations above your immediate supervisor. The chain of command is everything and therefore sometimes means nothing.
