Gallagher Client Service Associate reviews

The turnover is unreal - over 40 people left in the time I was there, and people are still leaving as of this review. Almost everyone I know has moved on to another company. I wasn't convinced that corporate and HR were trying to fix the problem because they completely failed to address the real problem-this office is TOXIC. If you don't fit in or if your boss doesn't consider you their favorite you will be forced out. Everyone is cutthroat and gossipy. Nobody is committed to your success; only your downfall and how they can benefit from it. High turnover is not a sustainable model. Plus the insurance community in Boston is small. Everyone knows how bad it is to work at Gallagher. Word travels quickly. There is only one health insurance plan (BCBS of IL) and they force you to pay for birth control. This is Massachusetts - you're not supposed to be paying for that. Pretty sure it's because it's owned by a Catholic family. The workflows are absolutely ridiculous. You're expected to rotate through every daily task multiple times a day, and if you don't you'll be told that you're not working hard enough. This is basically inviting an E&O. People aren't robots. Training is redundant and is only designed to avoid an E&O - not improve efficiency. I wasn't convinced. I've been in insurance for many years and this job is the reason I won't go back to another position in the industry. I have a lot of issues trusting management after my experience with this company. Not worth the drama and mental health issues. I wouldn't recommend any of my insurance friends to this particular office. I think Gallagher is an okay company but this office in particular is awful and needs a complete staffing reset.

non competitive salaries and benefits, "Unless you have a book of business, you are expendable", the only way to get a raise is to leave.