Pros
> Great if you want to work in a call centre. > Great associate level team who are all jaded and 'sticking it out'/trying to leave together. > Slightly better than your average call centre job... but it's still a call centre. > Fantastic place to learn about how bad office politics can get.
Cons
Highly Cancerous Political Environment Driven by Management: > Everything here is 'optics' driven. Everything. > Both mid and local senior management are inexperienced, low-skilled and severely lacking in moral compass - DO NOT trust any of them, under any circumstances. > Management hold façades of respectable previous employment, though it is not difficult to discover that they have in fact held lower tier support/sales roles. It is clear they have left for an outbound call centre, given their previous role was in a similar retail function, they underperformed, and/or are seeking easy career progression as their options elsewhere are limited. Low-skill Job Function, Extremely High Turnover & Insignificant Office: > HR & management rely heavily on deliberately misleading professional jargon and context to distract candidates from the monotonous reality of the role, of which will be accurately reflected in your pay. > Subsequent significant turnover (~70% p/a) from the bottom creates a bottleneck and a trend to hire externally or (rarely) promote already indoctrinated employees to continue the lie. > Your pay and title does not correlate with your role, rather it depends on how hard they need to sell the role to you because they are desperate for staff with decent looking CV’s. > 'Open & anonymous' sessions with international senior management is a lie. > Do not expect any logical complaints to be actioned, as the Sydney office is too insignificant to global management to warrant any meaningful response. Summary: This is no better than those full-commission door-to-door or street-hawking charity jobs peddled by so called multi-tier marketing firms that you see backpackers take up, because they have no other choice. So, if you are obsessed with meeting arbitrary targets and are content with living a false life as a glorified outbound call centre salesman - this job is for you.
