Forever 21 reviews

3.2

47% would recommend to a friend

(8,780 total reviews)
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Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Apr 26, 2009
Recommend
CEO approval
Business Outlook

Pros

to meet new people, see new merchandise before it is shopped, ability to wear regular clothing (rather than a uniform)

Cons

The managers are cold and unapproachable. Countless scheduling problems. Schedules are not posted in a timely manner. four hour work weeks, embarassingly low pay. an 85,000 square foot store with no in-store human resources team, no clerical, no system or database for locating merchandise, no phone operator. Many associates and managers openly break dress code (excess cleavage, tattoos showing). Managers act unprofessionally, talk in slang (super annoying) and waste time chatting with other managers or associates. Doing go backs is an endlessly frustrating and impossible task because we have a huge store with two levels and there is not real system that determines where merchandise goes. It is organized by "trend", but there are often difficulties distinguishing what goes where when there are similar elements in different sections. For example, there is distressed denim in one section, acid wash in another, and grommets in yet another section. Where does something go when it is acid washed, distressed, AND has grommets?? There is no way to know for sure.

1.0
Jul 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Cross brand discount, meeting nice co workers

Cons

-horribly ran company. The owners don’t let corporate do anything. Worst company I’ve ever workers for. -everything is disorganized due to above -has Christian verses on the bottom of their bags but has treated employees worse than any company I’ve worked for -bad morals, unethical business practices -all comes from the top down-don’t expect HR or DM to save you…they won’t. You’ll be gaslighted and bullied by them. -horrible business operations and standards - you would never guess it was a billion dollar company by working there. Everything is ghetto, dirty, and run down

2.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

A gracious 30% discount when it used to be 10% for so long and competitive pay.

Cons

The company is struggling every district is down in KPIs and managers are getting heat like never before. They refuse to internally promote but then complain there’s not enough management regardless if you’ve been doing this missing employees job for months effectively. Removed holiday pay and cut management hours from 40 to 32 to save costs even though people need this money to live. I could go on and on about how horrible this company has become over the years

Viewing 124 - 126 of 8,780 Reviews

Glassdoor has 9,476 Forever 21 reviews submitted anonymously by Forever 21 employees. Read employee reviews and ratings on Glassdoor to decide if Forever 21 is right for you.