Forever 21 reviews

3.2

47% would recommend to a friend

(8,780 total reviews)
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Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Nov 5, 2009
Recommend
CEO approval
Business Outlook

Pros

- Get to see all the clothes before they're put on the floor - Very lenient with taking time off and/or working with your schedule - Managers are usually very respectful, friendly, and listen to your concerns

Cons

- Pay is crap - Some employees screw around on company time (i.e. - watching videos, painting nails, sitting around talking, etc) and nothing is done - Too much shipment, not enough space, and nowhere near enough hours to effectively deal with it - District Manager treats employees like they're slaves - You only get a 10 minute break if you work 5 hours or less; 30 minutes for 6+ hours - Direct Deposit is only for full-time employees - No benefits for part-time employees - No prosecution for shoplifters; aside from using a stupid "recovery statement", we're not allowed to do anything to a customer even if they're very obviously taking something. We're not allowed to call police - not even mall security! - Horrible return/exchange policy - Customers can be extremely rude: they pull stuff off shelves and racks and throw them on the ground if they don't want them, will walk behind you and mess up stuff you just fixed, and basically treat you like crap and act like you have some sort of personal vendetta against them if you tell them they can't do something or we are sold out of an item

2.0
Nov 4, 2009
Recommend
CEO approval
Business Outlook

Pros

Gain good experience as far as basic retail functions go. You also get reviews and raises every 6 months.

Cons

The store get extremely messy so your forced to focus on keeping the store clean rather than on customer service. It is also crazy busy during the holiday season. At our particular store we had a high turnover of management and associates.

4.0
Oct 23, 2009

Forever 21

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PROs: -learned key skills: customer service, money handling etc. -enjoyed the people I was working with, co-workers, managers etc. -fast paced environment

Cons

Cons: -lots of Go-backs, and different styles of clothes -a challenge at first to remember where everything goes - some rude customers not liking the return policy

Viewing 8725 - 8727 of 8,780 Reviews

Glassdoor has 9,476 Forever 21 reviews submitted anonymously by Forever 21 employees. Read employee reviews and ratings on Glassdoor to decide if Forever 21 is right for you.