Flex reviews

Not very flexible hours. 8 hours a day, 5 days a week, NO LESS. Any overtime will be at surrounding Verizon Wireless stores, up to an hour away from home location. 2 weeks of training does not really help as much as I thought it would. First week of actual work is when you learn the most. Strict dress policy. (No hoop earrings, no more than 1 hole in each ear, no visible tattoos, etc) Sales become a large part of technician's job, though they fail to tell you this at training or in the interview. Customers like to curse out or yell at employees, as if we govern Verizon's policies. Supervisors often seem as though they are uninformed from higher management.

Very stressful environment. Customers will yell at you when you try to adhere to Verizon Wireless policy. Verizon Wireless and Flextronics will yell at you when a customer is upset. When you make exceptions for customers, you will get yelled at for being non-compliant with policy. Being admonished for things that are entirely out of your control. Sales quotas are unachievable. Even when the quota has not been met, the quota will increase in the next month. Be prepared to work almost every holiday. Scheduling is done a month in advanced. If something comes up if you're lucky management may approve a schedule change. When using the sick time/vacation time/personal time, management will make you feel guilty (ex: "so and so is going to have to be by themselves all day." or "if we can't fill these hours we're going to have to impliment mandatory overtime") and will try to get you to come to work anyway. Constant calls on days off for overtime. As with calling out, be prepared to be guilted into cancelling your plans and working overtime, sometimes in stores over an hour away. High turnover rate. You will probably see at least one person in your store leave within the first 3-4 months of you being there. When offered a promotion, you will most likely wait months before going to training/getting your raise due to insufficient store coverage. From mid-November to mid-January you can not use any vacation time due to a Blackout Period. Job responsibilities constantly change and are being added to without pay increases. Company does not care about employee burnout/dissatisfaction. Constant threats of being fired if you don't meet unreasonable goals that you are not properly trained on in the first place. Management constantly comes up with new goals/programs/requirements without being in the store to actually know how feasable it is to accomplish everything. Many requirements are counter-productive. If you actually know what you're doing and are a hardworker you will eventually get stepped all over. You'll end up doing management work without the management salary.