Fiserv UK/EMEA - sinking ship on a continuous downward spiral......
Pros
Fiserv are a big name in the US and are very profitable as an organisation. They have thrown a lot of money at people to join their UK/EMEA business. Due to a number of massive mistakes (particularly the 'Agiliti' fiasco) the company is saddled with ever-increasing financial targets from US/HQ and a very, very tired set of products/propositions. Fiserv UK/EMEA is a career graveyard. If Fiserv UK/EMEA wasn't so minuscule vs the US then you might even see Jeff Yabuki actually travelling to the UK/EMEA to assess the mess for himself.
Cons
It's quite mind-boggling just how poorly the UK/EMEA business has been run. The whole 'Agiliti' program has been a debacle of the highest order. Agiliti is based on obsolete technology that Fiserv work hard to hide from customers and prospects. Fiserv has spent several years wrestling the cost base around Agiliti to the ground. There have been rolling redundancy programs in recent years - funnily enough there was no mention of that during the torturous interview/on-boarding process. The recent decision to hand the senior management reins to the ex MD of Monitise says it all - just remind me how much shareholder value he destroyed during his time at Monitise? The funny thing is the people he replaced were even worse - you couldn't make this stuff up. My advise to anyone if Fiserv UK/EMEA come knocking - politely decline, unless you are of mediocre ability and they offer you a big pay rise - you might just be able to hide, pull a decent salary and avoid the endless rounds of redundancies.
