I will not focus on all of the things noted in other reviews. (e.g. only a high deductible health plan, poor management, too much process, no room for career advancement, etc.)
With that being said the primary problems I had with Fiserv were as follows:
- Horrendous communication - This was a systemic problem from all levels. CEO, his direct reports, and even THEIR direct reports. Any significant change in the organization was only communicated via hearsay. This HAS to change for Fiserv to progress as a company. Even layoffs were treated as if they didn't happen. No announcements, no discussions, just another day.
- Innovation was completely stifled - Because the directive was so heavily skewed towards controlling costs, most employees were afraid to innovate and actually propel products forward. This harvest mode has led to serious deficiencies in some key products.
- Consolidation - This is a major component of the Fiserv strategy at the moment...and it's an absolute mess. Many different organizations are trying to balance their own priorities, and many balls get dropped. This is probably due to the poor communication referred to in my initial point. Management, how about you stop, take stock and truly realize what the current state of affairs is?
- Executive Compensation - The CEO is paid an absolutely ludicrous salary considering what he has done to employee morale. Layoffs are almost a routine event, yet the CEO continues to rack up left and right.
- Training - Formal training is essential for a technology company, yet it seemingly requires the grace of god to be approved for a routine $300 in-town training course. This demonstrates to me that the company is just not interested in investing in its resources.
