Fiserv reviews

3.0

44% would recommend to a friend

(10,714 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Jul 18, 2011

Employees are taken advantage of.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great peers on the front lines. Business casual dress code. We get the lunch leftovers when management meetings are held in the office. Free coffee and tea. That's it.

Cons

Mandatory overtime. No comp days whatsoever, no overtime pay. No salary increases for years at a time. Health benefits have been very scaled back, we have to pay a ton out of pocket. Miss the HMO. Company is very profitable, yet the associates do not see any financial or other benefit. Sales force continues to be built up, yet the manpower to implement continues to lack...setting us up for failure. There is no work/life balance. Can only work from home on an exception basis. No transportation subsidies. Very little training. Everything is learn as you go. Trial by fire. Major disconnect for Management between their expectations and what realistically can be accomplished.

1.0
Jul 14, 2011

Going downhill fast!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro I can think of is that I enjoy working with the people in my office and on my team. If it wasn't for the people, I wouldn't have stayed as long as I have.

Cons

No work/life balance No real salary increases Management expects you to work over time as the norm, not the exception. No room for advancement There is no training or real support The business units don't work together to promote "one Fiserv" Internal groups are always fighting with each other and not working together to support the clients Management does not work together to help alleviate the issues that we are experiencing There is more emphasis on hiring sales people and account executives to bring in more business, but no one considered what the additional business would do to the teams that have to do the work. There was no additions to staff, and now we are in a place where it is practically impossible to keep up with the work and provide good service to our clients.

1.0
Jun 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Liberal attitude toward working from home I've made some good friends; after all, we're all in this together. There's an on-site deli that's not bad.

Cons

I've taken a hit on my career trajectory by working here and it will take time to climb out of this. There is no way I can deliver product to customers thanks to the methodology, resource allocation, and budgetary interference from division management. Management does NADA to support growth or retain talent. No raises. The attitude of no raises, no support, no acknowledgement, unrealistic timeframes for deliverables, and no communication have produced a predictable death of morale. This is a highly negative environment. You need a few coats of Teflon to protect yourself, but by the time you realize that, it's probably too late.

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Glassdoor has 11,787 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.