FIS reviews

3.4

58% would recommend to a friend

(13,319 total reviews)
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Stephanie Ferris

50% approve of CEO

46% positive business outlook

FIS has an employee rating of 3.4 out of 5 stars, based on 13,319 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FIS employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Oct 31, 2016
Recommend
CEO approval
Business Outlook

Pros

You get 4 weeks of vacation

Cons

Never work for this company. Like other reviews, they are only out for the bottom line. I worked for a company that was acquired by them in the past couple of years. Most of their growth has been with acquisition. Once we were acquired, our benefits dropped significantly. The previous company had decent health coverage and 401K. The benefits under FIS were awful. Who would buy insurance that has deductibles of 2-3k and then after that, the co pay is 30%? Our 401K plan was also cut in half. Along w/ terrible benefits, this company doesn't do anything to develop their people. Getting money for training was like pulling teeth. Even though our benefits declined along w/ development opportunities, that was not the worst thing they did. Last month, they decided that they no longer wanted to be in the consulting industry. I understand from their business model, it isn't a money maker for them. My group(consulting) was dissolved. We were all billable on a client. FIS wanted us to continue at our current positions without any interruptions. This means that FIS didn't want to invoke any further penalty for prematurely terminating a contract with the client. To continue our operations at the client, FIS said that we could go with a local staffing company but we had to make a decision over the weekend. The staffing company came in and gave us their pitch and by Tuesday we had to tell them. We were given a 4 day window to make a decision about our employment. FIS said that if we go with the staffing company, they would NOT pay out severance. FIS was firing us but didn't want to pay out severance. Super classy of them. After the staffing company gave us their pitch, we were given a salary number. What I would later come to find out is that FIS gave all of our salary info, vacation, etc to the local staffing company weeks earlier without ever telling us or asking us. FIS tried to put the squeeze on us and make us decide within days which really back fired on them. The majority of the group took the severance and left. If you think FIS doesn't pay out severances, check their site You'll see top execs get severance payouts from their recent acquisition of SunGard. Unless you are a top exec, FIS will try to screw you out of severance after firing you. I guess that sums up why I would or you shouldn't ever work for this company

2.0
Feb 25, 2016
Recommend
CEO approval
Business Outlook

Pros

They have decent benefits. Mostly good people work there. Location was nice. That's all I got but this section has a 20 word min.

Cons

Corporate BS. Time tracking for every minute of the day that you have to log in 3 different systems. Before you can work on a project you have to submit forms for approval and they keep changing the info needed. Not much room for advancement. Annual merit raises are a joke and doesn't even cover cost of living increase.

3.0
Jan 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Competitive Salary Better than average work environment Many schedule options

Cons

Awful 3rd party background check process Lengthy training that still lacks substance Little to no feedback during training. FIS provides customer service for many differ companies. For my specific department ther was. 3 weeks of classroom training and 3 weeks of hands on controlled environment training. For three weeks I readied myself to become a subject matter expert for a telephone bankers position. The class work was overwhelming due to the amount of information, lack of organization of the information, and confusing due to trainer constantly changing what was written in the presentation we took notes from. After completing the classroom portion and scoring high on written assessments, I was given the opportunity to complete 10 or so calls with a fellow trainee and then three weeks working alone on the phones. During that time my trainer listened to 3 of my calls and the only feedback I was given was to "keep up the good work". I received recognition 3 times from my supervisor in response to customers reporting me for giving great service and was even approached by several fellow trainees for assistance during calls. After hands on training I was to be certified by having 5 calls monitored and scored. I scored 100, 82, and three 0's. I failed three calls soley for missing something that was never stressed during training. I was then escorted to HR and terminated. I did not know unwound be let go for this specific circumstance and further more I was told that the outcome of my certification would bar me from applying to any other job in any other department of the call center. I have since found out that 3 out of 5 of us failed for the same reason.

Viewing 187 - 189 of 13,319 Reviews

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