Experian reviews

4.1

81% would recommend to a friend

(5,675 total reviews)
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Brian Cassin

87% approve of CEO

75% positive business outlook

Experian has an employee rating of 4.1 out of 5 stars, based on 5,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

6K reviews
1.0
May 31, 2020
Recommend
CEO approval
Business Outlook

Pros

Looks good on my CV

Cons

I would give 0 stars if I could but the lowest I could go was 1 star. Throughout my time at Friars House London, I was in a team managed by two young inexperienced line managers. The best day of my career at Experian was when I handed in my badge and laptop on my last day. The first line manager was clueless and had no idea what was going on in our daily work lives and also had an ego and could not take any criticisms and had very poor people management skills. The second manager who succeeded him had a good idea of what was happening in the team and had better people management skills but often had her hands tied by senior management and found it hard to keep everyone happy. Flexibility was non-existent. There were mechanisms in place to make this role flexible and agile but both my line managers and senior management refused to let that happen and had us turn up and leave at a set time every day, which was one of the major reasons I left. Career progression was also non-existent. For university graduates like me, we see this entry-level job as a stepping stone, so after a little more than a year, I started getting sick of it and as there was no room to progress internally, I moved onto pastures new and made the best decision of my life back then to leave. Senior management were ineffective. They had high expectations and yet were good at creating barriers for us. The P4G was a fairly bad ratings system but at least it somehow got the job done. It was replaced by "Elevate" which was a mess and a fiasco, not only useless, it also took up a lot more of our precious time that could have been used for our personal development. I got the same rating whether I worked my socks off or did just the bare minimum to get the job done. Over time, I saw no point in giving my all so I did the bare minimum. The rating system is flawed and does not reward hard work. All in all, if you are a junior employee at Experian, get the FTSE100 experience and stick it on your CV then leave.

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Experian Response
5y
Thank you for taking the time to leave your feedback. One of our priorities particularly at this time is flexibility and understanding – we have made changes to ensure that working from home can be accommodated as much as possible for all of our roles. In some instances, for example, a customer service role with contracted service hours, flexibility can be trickier but we have fully transitioned to working from home, and feedback from our colleagues suggests this has gone very smoothly. Progression is a big area of focus for us, and managers within this department have all completed further training and guidance in line with the Experian learning programs on how to coach and get the best from their teams. Further to this, we do try and cultivate a culture of transparency around career goals and actively having discussions in individual 1:1s and team meetings around progression, particularly as we have a lot of colleagues who find our customer service roles as their first step to growing within Experian. Whilst we appreciate re-organization is a change, this has opened up new career pathways from a number of teams into other areas and is supported by our senior leaders. Thank you for your feedback regarding Elevate, our tool that is used to capture goals and personal development. Full training and support is provided to ensure the tool best supports objective setting and achieving development goals. Feedback from our employees suggests that Elevate is proving to be a critical tool in setting and measuring goals and aiding development conversations, and as part of our manager training have made strides to ensure this is a valuable activity. That said, we’re sorry to hear that this was not your experience at the time of your employment. Our priority is ensuring that our people-first culture is continually improving to provide the best possible experience for every employee. As a global company, we do our best to come together as One Experian to collaborate and innovate but we know that progress is a continual process that we will continue to work towards. Thank you again for your feedback as we truly translate these comments into our actions. -Senior HR Representative
2.0
May 13, 2020
Recommend
CEO approval
Business Outlook

Pros

The company as a whole is great and generally cares about their employees.

Cons

Being a designer in ECS is difficult because they have given anyone stakeholder presence no matter the project or their level. PM's control 80% of the designs going out. A designer has been given a golden key by the VP to destroy any design for the worse. They will even put it in their portfolio as their own. Prepare to be backstabbed.

1.0
Apr 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Bright office.Foosball.TT.Carromm facilities.Free Biscuits and Oats etc.Next to BSE

Cons

I have waited for more than a year to see any good project getting done here.have been spending my time only on standard scoring models and techniques which change only a little in case there is a customer requesting for something specific.most of the work is only managing and maintaining existing data models.once in a while the team gets involved in brainstorming a imaginary product that can be shown at a global level to pom pom about the India analytics capability.a concept is cooked up with fancy english and jargons to wow everyone and show at some conference even though no one knows how that can be done.My team was involved in one such proect called AgriX than won a competition but nothing has nmoved ahead on that as no one knows how to achieve what has been showcased to everyone.The team won a similar big award for a product 2 years back called OneExperian which is still to be built.People are still struggling to figure out what and how it needs to be done teo years after winning the award.This is the state of affairs in the team. People want to look good than being able to do good work.So we continue to spin stories and build castles in the air with no real future here.There is no technical competence in the team to be able to think or deliver real cutting edge products.We have to rely on the technology team for their support but again their is internal politics on how and when and if we should approach them.Our leaders dont seem to agree on the approach to solve any practical problems as a team.We only get to hear fancy words and jargons from their head and endless lectures on platforms and standards till the cows come home but never a practical solution.This leaves most of us in the team frustrated and regretful of having joined Experian in the hope that we woud get cutting edge knowledge here.At least thats what was potrayed to me in my interview that I would be joining one of the most innovative companies in the the field of analytics.Nothing has been dissapointing for me and my career so far.The lockdown has given me an oppurtunity to think and share with everyone on how many of us in the team feel and how many of us young in our careers may not have the courage to speak up against a couple of things that we makes us all feel so let down.

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Experian Response
6y
I appreciate you providing a review. Our mission is to ensure our people come to work each day inspired and leave feeling fulfilled, no exceptions. We’re a rapidly scaling business and have made sizable investments in our capabilities, people and technology particularly in the past few years. Innovation is in our DNA, something we’re proud of, and we bring exciting new solutions to market regularly. Please reach out to me so that we can discuss the specifics of your feedback further, in confidence, and improve your experience with us. HR Director India
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