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      Experian

      Engaged Employer

      Experian reviews

      4.1

      79% would recommend to a friend

      (5,688 total reviews)
      avatar

      Brian Cassin

      88% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Experian has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Reviews by job title

      6K reviews
      1.0
      Jan 16, 2019

      Customer Service Advisor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the staff are nice.

      Cons

      A lot of the management are terrible and shouldn't be in their roles. Too stat driven, not enough emphasis on customer service. Pay not competitive. Very sour environment makes it awkward working there. Bonus for a year of very hard work is not sufficient enough.

      3.0
      Nov 11, 2018

      Your experience will differ

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A strong brand in its market place with some genuinely interesting products and propositions. A prestigious employer with a variety of different of different divisions to work in. Generally friendly and helpful colleagues, many of which are trying to drive improvements in all areas. Benefits package becoming competitive again after a long time of lagging behind. Fast-paced, dynamic nature of work means things aren’t dull. Senior leadership make themselves visible and have regular communications and town halls.

      Cons

      Not really one company - the various divisions are all run very separately and so your experience will be dictated by which area (business line and/ or geography) you work in. This brings two major flaws: 1) Divisional budgets and performance varies wildly so the ability to get training budget, or other items approved for example, may be night and day different between areas even if they are sat in the same office 2) An entirely disproportionate amount of time is wasted on internal politics, finger pointing and otherwise competing between each other to the detriment of employees and customers. Office facilities are becoming dated and don’t offer the facilities you might expect of a FTSE100 technology giant. Parking at Nottingham offices is appalling (unless you start at 7am, forget it!) High levels of nepotism and big cliques in the senior management. Work-life balance is very poor as lots of decisions are last minute. Decreasing opportunities for junior/ mid level positions as offshoring increases. Despite the branding and slogans, you are never in any doubt that you are there to make money for the owners and that is hammered home extremely frequently.

      1.0
      May 17, 2018

      Not what it used to be

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance for managers. If you’re based in Nottingham there are a lot of sports and social teams to get involved in and a lot of perks such as discounted trams, subsidised canteens etc.

      Cons

      Experian is very nottingham centric, if you’re not working in Nottingham you’re very much left in the dark. They will send communications professing new benefits, competitions, events etc however they are all based in nottingham and satellite staff are expected to travel or miss out. I’ve even known colleagues to travel from Sofia in Bulgaria for one day events with no other choice. Pay progression for existing members of staff is abysmal. Experian will advertise a role for 30k externally however award an internal employee only a maximum of 10% increase on their existing salary if they apply and are successful. This means an internal employee is doing the same role for about 21k. I’ve seen this happen on at least 10 occasions I can think of. Training opportunities are very limited and often you’re expected to work on products or services with no training especially AML, compliance or data protection training. Senior leadership team take very little opportunity to travel to satellite offices to understand the teams they are supporting, instead choosing to close a number of the offices and make a large number of the teams redundant recently moving most operations to Nottingham or India. A large number of employees in satellite offices are on fixed term contracts which would lead me to believe there is a strategy in place to close these offices and focus on only operating out of Nottingham in the uk.

      avatar
      Experian Response
      8y
      The business began in 1980 when GUS's database was commercialised under the name Commercial Credit Nottingham (CCN), so Nottingham is our Heritage. Over the years the business has expanded and we have made acquisition in different location but they are still just as much part of the Experian family. Employee benefits are Experian wide not location centric but because of the geographical spread sites do tend to organise their own local social events. We use market rate data to determine what salaries we advertise roles for and internal increases are dependent on experience, performance and where an employee sits against that range. When bringing people in externally we also consider internal relativities to avoid huge disparity in pay. I am sorry you have a different perspective but I’d like to reassure you that we do not have the widespread issue you suggest. We have recently created a whole team in Business Excellence dedicated to ensure teams/individuals that need to be competent have the education they need. This team have also run companywide training which every employee has the opportunity to sign up for, last year we had approximately 2000 registrations. Our senior leadership team do try and share their time across the numerous sites to share business updates and meet the teams. As we currently operate from 14 different sites they do have to balance site visits with the need to be in particular locations for operational needs/meetings. As a business we are also starting to embrace agile working so that more people can work flexibly so we are seeing more communication via webex/ conference calls rather than physical visits. We want to ensure we have the right people in the right place at the right time and therefore constantly look at the needs of our customers and how best we might serve them. However I would stress that employees on fixed term contracts are in the minority and only used were it makes operation sense. We don’t have any current plans to consolidate all satellite offices into Nottingham as we appreciate both the skills available in other locations for hiring and the existing capabilities the current staff have built up over many years. Thank you for taking the time to leave a review.
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