Equifax reviews

3.9

78% would recommend to a friend

(3,035 total reviews)
avatar

Mark Begor

85% approve of CEO

66% positive business outlook

Equifax has an employee rating of 3.9 out of 5 stars, based on 3,035 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equifax employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 14, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a job with money coming in

Cons

Benefits are constantly being cut, employees are pressured to work even longer hours, senior management is dishonest with employees or very inept - one or the other, and the culture has become extremely depressed with many wondering if they'll be cut next so the CEO can manipulate financial ratios to meet arbitrary goals promised to Wall Street.

1.0
May 16, 2018
Recommend
CEO approval
Business Outlook

Pros

When you finally decide to leave, they offer to pay you out instead of actually making you work your notice. Except I’m still waiting for that pay...wait a minute.

Cons

Have you ever seen the show Better Off Ted? Where the employer Veridian Dynamics is the worst kind of money hungry, villainous, corporation with ridiculous internal bureaucracy where secret hazardous employee experiments take place. Equifax Workforce Solutions is like that without the situational humor. Working there was a daily exercise in torture made bearable only by the company of the other prisoners. In all seriousness, this place is the absolute worst. I came from TALX which I once thought of as an evil corporation. How wrong I was. After Equifax purchased TAlX they systematically changed everything good about the company so that by the time 10 years had passed we were but unrecognizable hulls of what once were talented, ambitious, caring human beings that provided useful and valuable solutions to our clients. The newest leadership team took a successful company (albeit technologically outdated and stale) and exorcised every single thing that made working under the banner of the beast worthwhile. The “R’s” in the ivory tower made clear that despite numerous years of year over year success and sales increases that the rank and file would be held to even more ridiculous standards. Standards that were never put in writing, often not even shared verbally until halfway through the year, and retroactive to the beginning of the performance period. The way in which this billion dollar company conducts business technologically, operationally, and from an infrastructure standpoint is as if someone has placed a very expensive elephant on top of a house of cards that is supported by a tire fire suspended above a lake of monkey poo. If that didn’t make sense, you are starting to get what it’s like to work there. Besides the nightmare of reporting to levels management that are often incapable of coherent cogent sentences much less effective management, the solutions themselves are Ford Pintos that cost Porsche prices. Also, they don’t work very well, are supported by layers of stagnant and incompetent support, and in some cases are sold as comprehensive compliance solutions that are later revealed to be incomplete vestiges of what was actually marketed (read: bait and switch). That leads me to the breach. The best I have to say about that is that it can happen to any company. The worst I have to say about that is that the layers of arrogance surrounding the “incident” are as profoundly concerning as the event itself. The fact that criminal charges have only been filed against one person is testimony to the deep layers of political corruption that only a century old company can achieve. As a final note, I obviously discourage you from working for this barely held together carnival of deceit. But if you, like myself for 10+ years, are desperate enough to accept the blood money here are some tips: don’t try to exceed-it won’t accomplish anything, don’t ever go to HR you will regret it, don’t ever stop looking for a new job, don’t ever look one of the “R’s” directly in the eyes-you will suffer physical pain. And as a special post script, of you are considering doing business with EWS, don’t. Maybe just use them to get the price you want from their closest competitor.

1.0
Apr 8, 2018

Workforce Solutions Business Unit is a sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility, average compensation, many terrific co-workers. From Mid-Senior Leadership Team down was a pleasure to spend more than half of my life working with.

Cons

Most of all the current leadership of the Workforce Solutions Business Unit seems to have been crafted as Disney villains (keep an eye on your dalmatians around them). Prior to 2016 this Business Unit had leadership which fostered innovation, looked for ways to add value to the customer experience, was supportive of employees, and the leadership (collectively) was even pleasant and personable. The current Business Unit Leadership portrays themselves as tyrants for whom all of the peasants must serve. The current leadership's "new innovations" are 8 or 10 year old processes which they, the new leadership, had the idea for in 2016/2017. Had they actually bothered checking with any one of the dozens of legacy experts they would have learned that this has already existed for years. But sadly, the organization was forced to invest in creating and rolling out a new product which was actually several years old. Customers were, and are confused on this new product push and grand roll out of a solution which they have utilized for years. Imagine a cell phone provider, who has provided their customers with free voicemail for years, investing heavily into a mailing and commercial campaign to announce that, "Our subscribers will now get free voicemail!!" This is what Workforce Solutions just spent the last 18 months gearing up for, and then executing on. On top of this disaster of a "new product launch" the new leadership is very standoffish and displays no real leadership qualities for their people. As an example the leadership gets invited to plan/strategize for a client meeting (for a top 10 client), and engages as little as possible. Then, during the meeting, when the leadership decided the content was off the mark (for them) they completely belittle the service team while sitting at the table with the client. This leadership approach is short-sighted and unacceptable for so many reasons that I won't bother going into the layers of failure this sets everyone up for. Furthermore the new leadership definitely has a "do as I say, not as I do" approach. "Watch your expenses!", but don't pay any attention to the major, likely 6 figure, office renovation that I am having done (to an already beautiful office)... "Employees cannot bring families to work functions!!" (then brings spouse to a work function). "Keep me engaged on your top clients!", but then declines every opportunity to join planning calls and meetings (and later asks why they have not been engaged). I just can't stress enough how disastrous the Workforce Solutions Leadership is. If you are considering a career with this business unit I would strongly suggest connecting with some of the peasants via LI or other available networks to gather firsthand feedback about the experience of working there these days. The culture went from very solid, to the worst I have ever experienced in a matter of 12 months or so.

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Equifax Response
7y
Thank you for your feedback, and we appreciate you providing both the positive and negative elements of your time with Workforce Solutions. The Workforce Solutions Leadership team is meeting frequently with customers and partners to help inform our strategy and ensure we are serving them as best as possible. Innovation is a top priority for us, and we are sorry that wasn't reflected in your experience. We are continually working to improve our organizational communications to provide additional clarity and transparency to our employees about our products, strategy, and how each team fits into the bigger picture. If you have additional feedback or would like to discuss, please reach out to feedbackefx@equifax.com
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