Poor Management and Customer Service - Real Estate Agent eXp Realty Employee Review

1.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Virtual brokerage where you don't need to visit in person.

Cons

- If the office loses a check through the post office, they chase you to pay for it when it's clearly system issue that numerous agents are going through especially with the office located in Philadelphia. - Those in higher up staff do not answer the phone regarding these important time sensitive issues. - Some staff are not cooperative regarding resolving issues as well.

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eXp Realty Response
1y
We greatly appreciate you taking the time to leave a review. We are committed to creating a positive work environment and value all feedback. We have an open door policy and welcome you to reach out directly, corporatecareers@exprealty.net

Explore other reviews about eXp Realty

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Remote work environment. Great commission split, low fees.

Cons

Nothing really, I had a great experience. If fully remote is not for you, I don’t recommend eXp.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The revenue share is great and makes it worthwhile

Cons

all calls to support are outsourced and are seldom able to be solved over the phone late response to emails in a business where time is money need to sign on to their virtual cloud world if you need some help in the field which can be inconvenient when you are actively showing houses has lost all sense of a small brokerage feel, especially when you need help or help navigating a transaction.

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