There is a lack of knowledge across many areas that will come to light as the company continues to grow, especially among team leaders. This causes internal tension and fire drills.
When it comes to important stuff like merit reviews, it's all over the place. The HR team blamed turnover for dropping the ball on reviews, but they could've given us a heads-up, It seems like the higher-ups just do whatever they want without thinking things through. Newsflash, merits usually happen every year!
The company's all about the agents, which is great for growth, but it feels like the rest of us are kind of an afterthought.
The Glassdoor reviews and ratings are misleading, many ratings are agents, not employees,
