CSR - Customer Service Representative ZEISS Group Employee Review

2.0
Jan 31, 2020
Recommend
CEO approval
Business Outlook

Pros

You wont be micromanaged here and the medical benefits are the best.

Cons

There is no clear cut policies in place. If you have an issue with another employee, do not count on HR to assist. They are there to protect the company, not the employees. Everyone is leaving to find better opportunities and careers. KUDOS!

Explore other reviews about ZEISS Group

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and open-door environment

Cons

Not easy to grow or switch positions

2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Per diem is nice, and the company car is ok

Cons

There is no ability to effect change; processes are so manual to keep people employed that should be let go, and the company is unwilling to listen to ideas of change. Also, there is no actual product quality, their so called Quality department does not deal with product quality at all, thus systems leaving the factory untested as a whole system or software releases being fully vetted for functionality. Their "Quality department" is only a CYA department to protect them from FDA audits, which quite frankly, could be called a Complaint Conversion Department. What is the point, other than titles, to call themselves Quality when nothing actually is fixed on the products and they are uninterested in end customer user experience or improving the actual product quality and sustainability.

See reviews by: Helpful|Rating|Date|All