Very unorganized - Customer Service Western Union Employee Review

2.0
Feb 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice team, aims to provide a good service

Cons

Company is constantly changing rules and guidelines, the systems were constantly failing which makes it really hard for us to provide good customer service

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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