Good, but always room - for better... - Anonymous employee Western Union Employee Review

4.0
Sep 11, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. I believe a lot of the employees that have been around for longer are still suffering from PTSD as a result from the lay-offs, transitions and changes that occurred under the new CEO (generating some of the negative responses below). Generally I like the changes that have occurred. They fired 30, hired 20. By doing so, they brought in a lot of new higher quality people across many departments that have since helped enhance many of the processes and replaced many people that were not pulling their weight. A lot of the changes are still underway in many departments as the company is full of innovations and growth with products and services it provides; also being heavily regulated - some of the changes are forced by the government. As it goes - there are not very many open cubicles around and hopefully those will be filled with worthy employees. 2. As others mentioned - the 160 year old name and fortune 500 status always a plus. 3. Good benefit package. 4. Possibility to work with people all around the world. 5. Work hour flexibility - most departments have a "get it done" mentality, meaning - that if you do your job, no one is counting your hours.

Cons

1. This next point could either be a pro or a con, depending on what kind of employee you are --- it is virtually impossible to get fired from Western Union! As I mentioned above, they had to liquidate full departments to get rid of the people they really wanted to get rid of (a lot of employees who got laid off "as departments", got hired back on in other departments/positions because they were not the ones who they wanted to get rid of initially). Unfortunately the bare minimum is still prevalent among some employees, especially ones who have been around for a longer period of time at a specialist/analyst level. This is why one of the comments below surprised me - it seems like there is some kind of hidden sense of seniority rather than merit - "I've been here longer so I should get the job instead of someone who's done twice as much in half the time" -- WRONG mentality. 2. As one person noted, personal relationships CAN play a part in the workplace and career progression with some people who have "been around" and have made the right connection can be "promoted out" rather than terminated when they are not up to par with the set standards. 3. Possibility for a career advancement also very much depends on which department you end up in and who your manager is (whether the manager is concerned more with retaining the best talent on their team, or encouraging growth) 4. Pay is below average for the comparable pay grade levels in Denver or in the industry.

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - only 3 days required in office

Cons

- Leadership does not foster a collaborative culture. Sometimes inappropriately mean, dismissive, toxic. - 3 days in office required. Seating is not assigned, so you do not have a guaranteed desk for your items unless you come in 4 days per week for 3 consecutive months.

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