Pros
Used to be well-paid but I don’t think that is true anymore.
Cons
Every employee with more than one year tenure in Customer Service left within six months of new Customer Service Manager starting in Madison, WI. Several current CS reps are seen crying at their desks regularly. 60-70 hour work weeks are expected with no end in sight for salaried employees. In 2016, other departments are low on work to do and hours are being cut. Layoffs occur every two to three years, for all departments. Training is frequently cancelled and rarely offered - even product training. Safety oversight is diminishing. I have heard that if you report a safety issue, it goes against both reported and reporting employee. New addition was built with inadequate footing/base material so the machines were not moved in due to an unleveled base.