Training is conducted entirely virtually, which may not suit all learning styles. I would have benefited from at least some in-person or live, interactive training sessions to reinforce the material.
The audit process is very unforgiving. Even when the majority of requirements are met, a single mistake can result in receiving no credit for the entire category. This can feel discouraging, as it does not acknowledge what was done correctly.
The policy and procedure manual is extremely extensive, with an overwhelming number of policies. Given the workload demands, it can take years to fully absorb all expectations, and there is still frequent discovery of new or overlooked requirements.
There are numerous systems and platforms in use. While the structure is designed to be thorough and error-free, the volume can feel overwhelming, similar to managing many open tabs at once without clear labeling, requiring employees to independently navigate and piece together information.
