Not employee friendly - Customer Service Representative (CSR) Unifi Employee Review

2.0
Apr 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, working with passengers

Cons

Company is a numbers company all they care about is numbers, they don't care about the quality of service they provide, company doesn't pay a liveable wage and doesn't hire enough employees to do the job safely it's always bare minimal amount of employees working to do a maximum job, for instance you will have two planes to service and will have one crs and three below wing employees to get both of these planes out on time and bags to baggage claim in a timely manner, they constantly cut hours and will not pay for people to go and get properly trained they will make you do virtual training where they can cut your hours because they won't let you work your full shift after the training ends, for instance of training is Mon thru Thursday they will not let you work the rest of the week even though you didn't get your full hours, this is a major safety issue because we work with real people on real aircraft.

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Unifi Response
2y
Thanks for sharing. This feedback helps us work toward a better future.

Explore other reviews about Unifi

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent onboarding system Consistent Expectations Supportive Management Great Flight Benefits

Cons

Difficult add on system for flight benefits and dependents Poor tracking technology for wheel chair trips, in-effective data.

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Unifi Response
1mo
Thanks for sharing. We are happy to see you view Unifi as a great place to learn and grow. We hope you stick with us!
1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
3w
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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