Delta Dirty Secret - Customer Service Representative Unifi Employee Review

1.0
Oct 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely no Pros! And I'm not being hostile.

Cons

Delta created this contract organization to cut payroll, benefit costs and to contract with other airlines. Your starting and finishing pay will be at least 5 dollars lower on average than a newly hired Mainline(Delta) employee. They receive incremental pay increases, however you will not! You will be branded as "Delta", but you'll be treated as scum. As an above wing operator you'll wear at least 3 to 4 different hats. You'll work the ticket counter transition and work flights at the gate, clean aircraft that are turning, push wheel chairs and sometimes wing walk, while your mainline counter parts will do one job only and at the end of the year reap 10 to 20% profit share that you will not receive, but your hard work helped to generate. You will travel as an S4 standby code and have to pay money for the fractional cost of the ticket, which is much like a buddy pass. While your Mainline counterparts travel at S3 routinely and S2. Their parents and children will bump you at S3B and they don't work for the airlines. If you choose to work for this company (DGS/UNIFI) your seniority date only means something within your DGS/UNIFI peers. You'll get beat by a newly hired Mainline employee every time. I guarantee if you ask these questions during the interview with the points I've listed they are 100% accurate! Delta Mainline is an excellent company don't waste your time with DGS/UNIFI.

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Unifi Response
3y
We apologize that we did not satisfy your expectations. Thank you for your review. Your feedback helps us do better.

Explore other reviews about Unifi

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent onboarding system Consistent Expectations Supportive Management Great Flight Benefits

Cons

Difficult add on system for flight benefits and dependents Poor tracking technology for wheel chair trips, in-effective data.

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Unifi Response
3w
Thanks for sharing. We are happy to see you view Unifi as a great place to learn and grow. We hope you stick with us!
1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
2w
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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