Forget DGS just being bad to its employes, what about the customers??? - Customer Service Agent Unifi Employee Review

1.0
Jul 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, extremely fast work environment, and hard working people who are like family

Cons

Although all the other reviews except the ones the headquarters high-ups posted are correct, there is one major thing missing! The customers! Now, this company IS DELTA. I dont care what anyone says, its Deltas way to control but lower its employee costs. Anyway, thats not to worst part. I worked for Delta and loved my job as well as working with the customers. I still work with those same customers whom I love to work with and care about but now with Delta's DGS Wholly Owned Subsidiary. The pay and the worst management you could ever imagine along with seriously bad organization cause high turnovers. Because of this we have people running the counter who dont know how to do any more then what the Kiosks can do. Even worse, most these people have 0% customer service skills! This means its Delta's customers who are getting the other end of the shaft here! Doesn't Delta care??? This amazing company I loved so much is doing this to the customers and "team members", "internal customers"!

Explore other reviews about Unifi

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company! Love the team and enviorment

Cons

No cons for me to speak on

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Unifi Response
4d
Our goal is to create a great work environment. We are thrilled you’ve had a positive experience with Unifi.
1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and customers. Nice airport.

Cons

Bad management. Hateful co workers. I’ve worked airline industry for 35 years. I have never worked in such a hateful, vicious environment. About 8 of us quit around the same time because of many mean co-workers and supervisors. Anyone not Hispanic was and still is treated bad and picked on. I hope that American Airlines cancels their agreement with Unifi, and hires a better company to run the Palm Springs operation. They need a company that follows the rules of the United States when it comes to treating their employees fairly. Any fair treatment rules not followed are covered up by Unifi management.

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Unifi Response
1w
Thank you for bringing this to our attention. Your feedback helps us do better.
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