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Transport for London

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Customer Service - Customer Service Assistant 1 Transport for London Employee Review

4.0
May 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Free Travel on TfL network. 75% Season Ticket Loan. Rewards and Discounts for Shopping. Plenty of Overtime if required. 10 Weeks annual leave when CSA1. All staff join as CSA2 with 7 weeks A/L

Cons

Extreme Shifts , early shifts start at 0445 and late shifts finish at 0115. Rosters varied across the network, many have split rest days. IE Monday 0115 finish, Tuesday RD Wednesday 0445 start. Rosters include cover weeks that you won't be able to plan around until 4 weeks prior. Management , if you are a favourite or don't create waves, you will get on within the company, if you voice concerns, raise issues etc your cards will be marked.

Explore other reviews about Transport for London

5.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The company is growing fast and a positive disruptor in the industry. Every employee can make a difference to the bottom line and elevate our position even more. People are a top priority and there is no lack of work to go around, which is both challenging and fun.

Cons

There is really nothing negative to note.

3.0
May 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Good ethos and great benefits

Cons

Poor middle Management Poor Training

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