Great Place to work, if you can handle customer service. - Lead Associate Bilingual TCO TTEC Employee Review

4.0
Jul 7, 2015
Recommend
CEO approval
Business Outlook

Pros

This is a great place to work if you can handle talking to customers and dont take anything personal. Lots of bonuses, "Ok" paid if you compare it to outside. Company makes parties and monthly events and recognizes its employees.

Cons

Customer service is not for everyone, if you are going to take personal what clients tell you, you are going to have a bad time. Sometimes you can see some favoritism towards female employees from male supervisor, but that happens everywhere right? Depending on the campaign you have roll schedules depending on your metrics.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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