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      TTEC

      Engaged Employer

      TTEC reviews

      If you take pride in your job, don't apply. - M&R Customer Service TTEC Employee Review

      2.0
      Jan 10, 2022
      M&r customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home so you can roll out of bed and it doesn't matter what you are wearing. I was lucky and don't have to work weekends. You get help from the people who have worked there a while. The pay hadn't bad but with what you deal with every day it isn't enough.

      Cons

      Inadequate training. You can't rely on any help from your supervisor. The computer system you work with freezes and crashes constantly, so phone calls that should take 15-20 minutes sometimes take over an hour. It is very hard to give excellent customer service if you have computer issues every day. If you go to IT with an issue and it takes too long, they might not let you finish the rest of your day. Also if your computer breaks and you have to wait for them to send you a new one, you don't get paid for those days you are not working, even though it is not your fault.

      avatar
      TTEC Response
      4y
      We value your opinion. We encourage you to visit www.ttecwehearyou.com to leave us details of your experience.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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