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      TTEC

      Engaged Employer

      TTEC reviews

      Fast-Paced - Customer Service Representative TTEC Employee Review

      3.0
      Jan 16, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You work-from-home. They supply the headset. Pay is okay, giving that you're working from home.

      Cons

      You have to supply everything besides your headset. You are not provided most of the skills needed before you're put on the phones. The "SMEs" or the "helpers" are not very helpful. Background noise can get you fired (dogs barking, TV, kids, etc.)

      avatar
      TTEC Response
      5y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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